🚀 Internal Opportunity
About the Role
At Sector Alarm’s Customer Service center in Fuengirola, we have a brilliant Tech team that supports all incidents and requests reported to Sector Alarm’s first-line support across all countries and Customer Service.
We are now looking for a Service Desk Analyst to join our team. This is a full-time position based in Fuengirola, reporting to Julie Trouwaert, Tech Support Manager. You will be part of a supportive and dynamic Service Desk team, ensuring smooth IT operations for our colleagues across Europe.
Key responsibilities
- Provide telephone, email, and remote support and troubleshooting for internal IT customers
- Create a positive customer support experience with a professional attitude, ensuring timely resolution or escalation
- Register incidents and create knowledge base articles (troubleshooting steps, solutions, results) in Jira Service Desk and Confluence
- Identify, troubleshoot, and resolve technical issues, escalating to higher-level teams when needed
- Take ownership of incidents, manage them methodically, and keep users updated on progress
- Contribute ideas and initiatives to improve IT operations and add value to our internal customers
What we're looking for
- Fluency in English
- Experience with MS Windows 10, MS Office Suite, MS Intune
- Experience troubleshooting Windows/Azure Active Directory issues
- Strong track record of effective written and verbal communication across teams
Nice-to-Haves
- General knowledge of network components and concepts
- ITIL Foundation Certification
- Fluency in additional languages (Spanish, Portuguese, French, Italian, or Scandinavian)
- Experience troubleshooting MyApp/MyPages
Application process
📅 Last application date: April 14th
When applying, please attach your CV in English and answer the application questions as accurately as you can.
🔥 Ready to join our Service Desk team in Fuengirola? Apply and be part of Sector Alarm’s growing Tech community!