🚀 We’re Hiring: Application Operations Engineer (AppOps & Identity)
📍 Location: Fuengirola or Málaga, Spain (Hybrid)
🧑💻 Department: Tech / Application Operations
🌟 About the Role
We’re looking for a proactive and technically skilled Application Operations Engineer to join our growing Tech team.
This is not a traditional support role. You’ll be at the heart of our transition from Application Support to modern Application Operations (AppOps) — owning application reliability, driving automation, and ensuring our systems run smoothly at scale.
A key part of this role is Identity & Access Management, where you’ll leverage Microsoft Entra ID (Azure AD) to deliver secure, automated, and scalable access to business-critical applications.
If you enjoy solving complex problems, automating processes, and working across teams to improve systems end-to-end — this role is for you.
🔧 What You’ll Be Doing
🧩 Own Application Reliability
- Take ownership of the availability, performance, and stability of key business applications
- Monitor system health, integrations, and user experience
- Proactively detect and prevent issues before they impact users
🚨 Lead Incident & Problem Management
- Act as a key owner in application incident management (Tier 2/3)
- Troubleshoot complex issues and perform root cause analysis
- Drive post-incident reviews and continuous improvements
- Collaborate with development, infrastructure, and external vendors
👁️ Build Monitoring & Observability
- Configure and improve monitoring, alerting, and logging
- Tune alerts to reduce noise and improve signal quality
- Identify trends and risks early using data and metrics
🔐 Drive Identity & Access Management (Entra ID)
- Manage user provisioning and deprovisioning across applications
- Implement role-based access control (RBAC) and access governance
- Work with:
- Access packages & entitlement management
- Privileged Identity Management (PIM)
- Automated joiner/mover/leaver (JML) workflows
- Ensure least privilege and zero-trust principles are enforced
- Support audits, access reviews, and compliance initiatives
⚙️ Automate & Improve
- Identify repetitive tasks and automate operational processes
- Improve monitoring, deployments, and recovery procedures
- Contribute to reducing incidents and improving system resilience
🤝 Collaborate Across Teams
- Act as a bridge between business, development, infrastructure, and security teams
- Provide feedback to improve application design and operability
What We’re Looking For
✅ Must-have
- Experience in application support and/or application operations
- Hands-on experience with Microsoft Entra ID (Azure AD):
- User lifecycle management (JML)
- Access control (RBAC, groups)
- Identity governance concepts
- Strong troubleshooting and problem-solving skills
- Experience with ITSM tools (e.g., Jira, ServiceNow)
- Ability to work in a fast-paced, cross-functional environment
Please note that this role involves working from the office three days per week.
💡 Nice to have
- Experience with monitoring / observability tools (APM, logs, tracing)
- Knowledge of identity automation and access governance frameworks
- Familiarity with APIs, integrations, and SaaS ecosystems
- Experience with automation (scripts, workflows, or tooling)
🌈 Why Join Us?
- 🚀 Be part of a major transformation from Support to AppOps
- 🔐 Work on modern identity and access management challenges
- 🤖 Drive automation and proactive operations
- 🌍 Collaborate with international teams across Europe
- 📈 Influence the way applications are operated at scale
🎯 What Success Looks Like
- Applications are stable, monitored, and proactively managed
- Incidents are reduced and resolved faster
- Access is automated, secure, and audit-compliant
- Operations become scalable, efficient, and data-driven