Location: Oslo, Norway
We are seeking a highly motivated and customer-focused Local Tech Support Specialist to provide hands-on technical support and exceptional service to our local office and VIP users. This role is critical in ensuring that technology enables productivity, collaboration, and a seamless experience for our colleagues and senior leaders.
The successful candidate will be the go-to technical contact for all IT related matters on site, ensuring the timely resolution of incidents, proactive management of devices, and alignment with global IT standards.
This is a permanent, full-time position reporting to the Endpoint Tech Manager.
Since 2019, we have been undergoing a digital transformation—placing technology and data at the heart of our strategy. This role is a crucial part of that journey, where innovation and customer experience drive our success. To learn more about our Tech organization click here.
Key Responsibilities
End-User & Executive Support:
- Provide high-quality, personalized IT support to high impact employees and senior executives, ensuring issues are resolved promptly with minimal disruption.
- Deliver exceptional customer service and maintain professionalism in all interactions.
- Act as the local point of contact for IT escalations, critical issues and users’ onboarding/offboarding.
- Proactively manage and maintain IT equipment for senior executives, ensuring reliability and readiness for travel or meetings.
Device Management & Deployment:
- Configure, deploy, and maintain Windows and macOS laptops using Microsoft Autopilot, Intune and Apple Business Manager.
- Set up and manage mobile devices(iOS and Android) through Intune MDM and Samsung Knox, ensuring compliance with security policies.
- Manage device lifecycle: procurement, imaging, deployment, and retirement.
- Ensure all endpoints meet compliance, encryption, and patching standards.
- Ensuring meeting rooms and conference rooms are standardized and well-maintained, following group IT best practices.
- Office 365 & Application Support:
- Support users with Office 365applications (Outlook, Teams, SharePoint, OneDrive, etc.).
- Troubleshoot user accounts, licensing, and authentication issues.
- Provide guidance and training on best practices for productivity tools.
- Infrastructure & Collaboration:
- Support local network connectivity, Wi-Fi troubleshooting, and printing.
- Liaise with global Tech and vendors for escalations or hardware repairs.
- Maintain accurate asset inventory and documentation.
- Assist with onboarding/offboarding processes for employees.
- Set up and maintain meeting room devices.
What We're Looking For
- 4+ years of proven experience in a hands-on IT support role.
- Experience standardizing meeting room/conference rooms and office tooling.
- Strong understanding of Windows 10/11, macOS, Office 365, Conditional Access Policies and Microsoft Intune/Autopilot.
- Experience supporting and managing mobile devices (iOS and Android)via MDM.
- Network knowledge and user-based troubleshooting (Wi-Fi, VPN, DHCP, DNS).
- Knowledge and understanding of tools such as Nmap, Wireshark and other network troubleshooting tools.
- Fluency in English.
- Fluency in Norwegian.
- A valid EU work permit.
Desirable experience and certifications
- Microsoft 365 Certification: Modern Desktop Administrator Associate (or equivalent experience).
- Apple Certified Support Professional (ACSP) or relevant macOS experience.
- ITIL Foundation certification or familiarity with IT service management processes.
- Experience working within a secure or compliance-driven environment.
Why Sector Alarm?
Sector Alarm is one of Europe’s leading safety providers, known for our strong culture and ambitious people. We celebrate success and enjoy our work, and we’re committed to helping our employees grow, both professionally and personally. As a Group HR Projects Partner, you’ll be part of a high-performing team in a role that truly makes a difference.
Learn more about us:
www.sectoralarm.com, Jobb hos Sector Alarm
Instagram: @sectoralarmhverdag
LinkedIn: Sector Alarm Group and Sector Alarm Norway
Please note:
Applications must be submitted in English.
We recruit on a rolling basis.